Privacy Policy

1. Introduction

karvelsoma is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage with our luxury car rental services in Singapore.

This policy applies to all information collected through our website, mobile applications, email communications, and in-person interactions. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We collect information that you provide directly to us when you:

• Make a rental reservation
• Create an account or profile
• Contact us for inquiries or support
• Subscribe to our communications
• Participate in surveys or promotions

This information may include your name, email address, phone number, billing address, driver's license details, and payment information.

Automatically Collected Information

When you access our website or use our services, we automatically collect certain technical information, including your IP address, browser type, device information, pages visited, and the date and time of your visit. We use cookies and similar tracking technologies to gather this data.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your rental reservations
• Communicate with you about your bookings and provide customer support
• Verify your identity and driving credentials
• Process payments and prevent fraudulent transactions
• Send you service updates, promotional materials, and marketing communications (with your consent)
• Improve our services, website functionality, and customer experience
• Comply with legal obligations and enforce our terms and conditions
• Analyze usage patterns to enhance our offerings

4. Legal Basis for Processing

Under Singapore's Personal Data Protection Act (PDPA), we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contractual necessity: Processing is necessary to fulfill our rental agreement with you
• Legitimate interests: Processing is necessary for our business operations, provided your rights don't override these interests
• Legal compliance: Processing is required to comply with Singapore laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

We engage third-party companies to perform functions on our behalf, such as payment processing, vehicle maintenance tracking, insurance verification, and customer support services. These providers have access to personal information only as needed to perform their functions.

Legal Requirements

We may disclose your information when required by law, such as to comply with a subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Rental records are typically maintained for seven years to comply with Singapore tax and business regulations. Once the retention period expires, we securely delete or anonymize your information.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security updates
• Access controls limiting employee access to personal data
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can manage cookie preferences through your browser settings. For detailed information about our cookie practices, please refer to our Cookie Policy.

9. Your Rights

Under Singapore's Personal Data Protection Act, you have the following rights:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of consent: Withdraw consent for data processing where consent was the legal basis
• Data portability: Request your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Deletion: Request deletion of your data when it's no longer necessary for the purposes collected

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

12. International Data Transfers

Your personal information is primarily stored and processed in Singapore. If we transfer data to countries outside Singapore, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy regularly.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg.